Safety & Standards - The TCBHR Elite Commitment

Industry-Leading Safety Standards That Protect Your Family

Traverse City Bounce House Rentals » FAQ & Contact

Our Comprehensive Safety Program

Equipment Inspection & Maintenance:

Daily Inspections: Every inflatable undergoes a 27-point safety inspection before each rental
Monthly Deep Inspections: Certified technicians perform comprehensive structural and safety assessments
Annual Third-Party Audits: Independent safety engineers conduct full equipment certifications
Immediate Retirement Policy: Any equipment showing wear or safety concerns is immediately removed from service

Professional Installation Standards:

Certified Installation Teams: All installers complete a 40-hour safety certification program
Standardized Setup Procedures: Every installation follows detailed safety protocols
Site Assessment: Professional evaluation of setup location for safety and suitability
Safety Equipment: All installations include appropriate anchoring, safety signage, and emergency procedures
Cleaning & Sanitization Protocols: Our revolutionary 7-step process exceeds CDC and EPA guidelines:

Complete Debris Removal: Thorough removal of all foreign materials
Pressure Washing: Industrial cleaning with biodegradable solutions
Sanitization Treatment: EPA-approved disinfectants are safe for children
UV Light Sterilization: Advanced UV-C treatment kills 99.9% of pathogens
Rinse & Inspection: Complete rinse and visual quality inspection
Air Drying: Controlled drying prevents mold and mildew growth
Final Certification: Supervisor approval before next rental

Comprehensive FAQ – Every Question Answered

Booking & Planning Questions

How far in advance should I book my rental?

We recommend booking for the best selection 2-4 weeks in advance, especially for summer weekends and popular water slides. However, we often have same-day availability! Call (231) 555-JUMP for last-minute requests.

What's your cancellation policy?

We understand plans change! You can cancel or reschedule up to 48 hours before your event for a full refund. Weather-related cancellations receive full refunds with no time restrictions.

Do you offer military, teacher, or first responder discounts?

Absolutely! We offer 10% discounts for active military, teachers, first responders, and healthcare workers. Just mention your profession when booking.

Can I book multiple inflatables for the same event?

Yes! We offer multi-item discounts: 2 items = 15% off the second item, 3+ items = 20% off additional items. Our system automatically applies the best available discount.

What if I need to change my rental after booking?

No problem! You can modify your reservation up to 48 hours before delivery through our online portal or by calling our customer service team.

Setup & Space Requirements

How much space do I need for setup?

You need a flat area at least 5 feet larger than the inflatable on all sides. For example, a 15×15 bounce house needs a 25×25 space. We can set up on grass, concrete, or asphalt.

Do you set up on concrete or asphalt?

Yes! We use specialized anchoring systems and protective tarps for hard surface setups. There’s no additional charge for concrete/asphalt installation.

What power requirements do you need?

Each inflatable needs access to a standard 120V household outlet within 50 feet. If power isn’t available, we offer generator rentals for $75/day.

Can you set up in parks or public spaces?

Yes, with proper permits. We can provide insurance certificates and work with park authorities. Many Traverse City parks pre-approve TCBHR Elite for events.

How long does setup and takedown take?

Setup typically takes 15-30 minutes per inflatable. Takedown is usually 10-15 minutes per unit. We coordinate timing to minimize disruption to your event.

Safety & Supervision

Do you provide supervision during events?

Adult supervision is always required, but we offer professional attendants for $25/hour who are trained in safety protocols and crowd management – especially recommended for large events or water slides.

What are the age and weight restrictions?

Each inflatable has specific guidelines. Generally, bounce houses accommodate ages 3-12 with weight limits of 1,200-2,000 lbs total. Water slides typically require a minimum height of 42-48″ and ages 4+.

Are your inflatables safe in the wind?

We cannot operate inflatables in winds exceeding 15 mph. Our team monitors weather conditions and will contact you if conditions become unsafe.

What safety measures are built into your equipment?

All our inflatables feature reinforced seams, commercial-grade materials, safety netting, secure anchoring systems, and emergency deflation capabilities.

Do you carry insurance?

Yes! We maintain $2.3 million in comprehensive liability insurance, including general, professional, and product liability coverage. Certificates are provided upon request.

Weather & Environmental Concerns

What happens if it rains on my event day?

Safety first! We cannot operate in thunderstorms, heavy rain, or winds over 15 mph. If weather threatens your event, we offer:

Full rescheduling to another date (no penalty)
Complete refund if rescheduling isn’t possible
Weather monitoring with proactive communication

Can inflatables be used in light rain or drizzle?

Light mist or drizzle is usually fine for bounce houses (not water slides). We make real-time safety decisions based on current conditions and communicate with you immediately.

What about extreme heat warnings?

During extreme heat (95°F+), we provide additional safety guidelines, recommend increased hydration breaks, and may suggest limiting session lengths for safety.

Do you operate during winter months?

Yes! We offer indoor setups for gymnasiums, community centers, and large indoor spaces during winter months. Our equipment works great for indoor events.

Cleaning & Health Safety

How clean are your inflatables?

Exceptionally clean! Every inflatable undergoes our 7-step cleaning process between rentals, including EPA-approved sanitization and UV sterilization.

Are your cleaning products safe for children?

Absolutely. We use only EPA-approved, non-toxic cleaning solutions that are safe for children and pets. All products are completely dry before setup.

Do you have COVID-19 safety protocols?

Yes, we maintain enhanced cleaning protocols, offer contactless delivery options, and follow all current health guidelines. Our cleaning process exceeds CDC recommendations.

Can you accommodate children with allergies or sensitivities?

Yes! Please inform us of any specific concerns when booking. We can provide additional cleaning, use specialized products, or suggest equipment that may be better suited for sensitive individuals.

Pricing & Payment

Are there any hidden fees?

Never! Our pricing is completely transparent. You’ll see all costs upfront: base rental rate, delivery fee (free within 15 miles), any optional add-ons, and taxes. No surprises.

Do you require a deposit?

Yes, we require a 50% deposit to secure your reservation. The balance is due before or at delivery. We accept credit cards, PayPal, and cash.

Do you offer payment plans for large events?

Yes! For events over $500, we offer flexible payment plans. Contact our customer service team to discuss options that work for your budget.

What's included in the rental price?

Every rental includes: equipment rental, delivery within 15 miles, professional setup and takedown, safety inspection, basic cleaning supplies, and 24/7 emergency contact.

How do delivery fees work?

Delivery is FREE within 15 miles of downtown Traverse City. Beyond 15 miles, we charge $3 per mile each way. Our booking system automatically calculates this based on your address.

Service Area & Logistics

Where do you deliver?

Primary service area includes Traverse City and surrounding communities within 15 miles (free delivery). We extend service to most of Northern Michigan for additional delivery fees.

What time do you deliver and pick up?

Standard delivery is 8 AM – 6 PM. Setup usually occurs 1-2 hours before your event’s start time. Pickup is typically the following morning, but same-day pickup can be arranged.

Can you deliver the night before my event?

Yes! Evening delivery (after 5 PM) is available for an additional $50 fee. This is popular for early morning events or when you want extra setup time.

Do you service corporate events and schools?

Absolutely! We specialize in corporate events, school functions, and community festivals. We provide all necessary insurance certificates, liability documentation, and professional service coordination.

Equipment & Maintenance

How old is your equipment?

We maintain a modern fleet with most inflatables less than 3 years old. Older units are continuously updated or retired to maintain our quality standards.

What happens if equipment malfunctions during my event?

While extremely rare, if equipment fails during your event, we offer immediate replacement (subject to availability) or partial refund. We also provide 24/7 emergency support.

Can I request specific inflatables seen on your website?

Yes! When booking, you can request specific units. While we can’t guarantee exact inflatables due to cleaning schedules and maintenance, we’ll do our best to accommodate requests.

Do you offer custom branding or decorations?

We offer themed decoration packages and can accommodate some custom signage requests. Contact us to discuss your specific needs and pricing.